Thanks for using Black Pearl Mail for your new email branding, analytics and signature management. Note that you will need to have Admin access in order to implement the instructions below.
If you do not have Admin access, don't panic, we're always on hand to help you out. Just email us at firstname.lastname@example.org or click on the orange support button in the bottom left corner of this page.
The globally distributed Black Pearl Mail technology applies your branding and signatures on outgoing emails. This allows branding to be applied consistently on all emails, even when you send from your mobile phone or tablet. It also lets you manage your branding and signatures centrally in the online dashboard, and generates analytics and reporting on your outgoing email traffic e.g. Sender, Recipient, Subject, Date sent, received and opened.
As your new email branding is applied after the email is sent you should remove your old signature in your email client (desktop, laptop, tablet and/or mobile devices).
We highly respect your privacy and security, and as such do not store the content of your emails.
To have your new email branding applied, follow the instructions below. Remember, we're always on hand if you get stuck or have any feedback on these instructions.If you have existing connectors, then it's up to you whether you create new connectors or modify existing ones. The process below describes how to route your outbound email through the Black Pearl Mail platform. We're happy to discuss what might be the appropriate solution with your environment.Login to the Exchange Admin Center.
Select mail flow, and then click connectors.
Scroll down to the Outbound Connectors, click +. The New Outbound Connector dialog box opens.
Select From: Office 365 and To: Partner organization and click Next.
Name the connector Black Pearl Mail Outbound.
Ensure Route email through these smart hosts is selected, and click the + button.
Add smtp.blackpearlmail.com and click Save.
Click + and add email@example.com and click Save.
Click Validate, and wait while this completes, and click save. If the status is not Succeeded (as per below) please contact Support via the button on the right hand side.
Select From: Your organization’s email server
To: Office 365
“By verifying that the subject name on the certificate that the sending server uses to authenticate with Office 365 matches this domain name (recommended)”
Choose the rules tab on the left and click the + to add a new rule, and choose Create a new rule.
Except if... The message type is... Automatic reply
or The sender's domain is... onmicrosoft.com
Click on the + button again to create a another new rule
Immediately click More Options at the bottom of the pop up:
Name the rule Internal Bypass
For the Apply this rule if.. Section choose: A Message Header... Matches these text patterns…
The header name to add is: X-BP
The specify words or phrases is ^*$
For the Do the following section choose Modify the message properties...Set the spam confidence level (SCL)
Choose Bypass spam filtering
Click the Add action button again and choose Modify the message properties...set a message header
In the message header name add X-MS-Exchange-Organization-BypassClutter
In the value, add true
Change the priority to be higher than the rule which sends the mail to the send connector
Now your rule should look like this:
You can send a test email to verify your outbound email is being routed via Black Pearl Mail. If you have any queries please contact Support on the right hand side.