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Disconnecting Your Office 365 Account

If you are sure you would like to cancel your subscription you will need to turn off the connection to Black Pearl Mail in your O365 Admin center.
  1. Login to your Office 365 account:
    Once logged in it should look like this:

  2. The bottom option is for the Admin Centers, click this option then choose Exchange

    Once loaded the page should look similar too:

  3. Now click on Mail Flow from the left-hand menu

  4. This will load the Mail Flow options.  The first options will be for rules. If there is a rule called “Black Pearl Mail” or something similar just untick the rule and within 20 minutes emails will no longer go via Black Pearl Mail now proceed to step 8.  If there is not a rule then jump to step 5.
  5. If you do not have a rule click on Connectors on the right-hand side:

  6. Then click once on the connector that has Black Pearl Mail in the name(or something similar)

  7. The right-hand side option will change and underneath status, there is a “Turn it off” option, click the option and within 20 minutes emails will no longer go via Black Pearl Mail.

  8. Email to let them know that you have disconnected your Office 365 account from Black Pearl Mail.

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