Black Pearl Mail Support Center

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Knowledge Base

  1. Setting Up Black Pearl 

    1. Management Console Overview
    2. Adding Domains
    3. Company Settings
    4. Image Sizes (banners, logos, profiles)
  2. Mail Server Setup 

    1. Google G Suite setup for your organization
    2. Google G Suite setup for a pilot group
    3. How to manually set up Office 365 with Black Pearl Mail
    4. Office 365 setup for a pilot group
    5. Exchange 2013 Setup
  3. POP/IMAP Email Client Setup 

    1. POP/IMAP Setup
    2. Android POP/IMAP Setup
    3. Windows 10 Mail
    4. Apple Mail Setup
    5. iPhone, iPad or iPod Touch POP/IMAP Setup
  4. Troubleshooting 

    1. "This Platform hasn't been authorized by you before so we cannot enable or disable Black Pearl Mail on it"
  5. Mail Server Disconnection  

    1. Disconnecting Your Office 365 Account
    2. Disconnecting Your G Suite Account
  6. User FAQ 

    1. Can I use embedded images instead of referencing them in HTML?
  7. Template Design 

    1. Templates Overview
    2. How do I create a new template?
    3. How to add a full width banner to top level branding
    4. Can I have my profile picture round instead of square?
  8. Users and Groups 

    1. People Page Overview
    2. Adding a New User
    3. Editing User Details
    4. Groups Page Overview
    5. Adding Groups
  9. Deliverability 

    1. Bounce back error codes and messages
    2. SPF records
  10. The Fine Print 

    1. Acceptable Use Policy
  11. All articles 

    1. POP/IMAP Setup
    2. Thunderbird POP/IMAP Setup
    3. Google G Suite setup for your organization
    4. Disconnecting Your Office 365 Account
    5. Bounce back error codes and messages

Feedback and Knowledge Base

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