Black Pearl Mail Support Center

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General

  1. Contact Number

    It is extremely frustrating that there is no contact number for your support team. Sorting out issues is all done via e-mail which is slow and inefficient.

    Not a first class service.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Notifications of Opened Emails

    Would be very helpful if I could log in to Analytics and check a box for any emails that I'd like to be notified of when they are opened. Via SMS or even email would be great.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ability to Copy Existing Signature Templates

    Would love to have the ability to copy existing signature templates. Some clients need to change their signature a lot to include events, holidays etc

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Better Quality Photos!

    Any chance we can work on getting better quality photos? This 250x250 pixel is not cutting it... Pixelates our logos and photos.

    5 votes
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  5. Personal Picture

    I was wondering if you could add a way that we can put our personal pictures on the signature line. With our branding, we like for people to see who we are and that might be a deal breaker for the service we are looking for.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to copy existing user details

    Would be nice if we could have a "copy" option that lets us copy an existing user (at least the fields to the new user interface) so it will be easier to set up new users.

    8 votes
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  7. showing "via blackpearl"

    Please provide an option to opt out of this.
    I do not think it is professional looking.

    4 votes
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  8. HTML Signatures

    I Have a HTML signature, I need to use that.

    2 votes
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  9. Fix Typos

    There was another towards the beginning of the signup that I can't remember, but this sentence isn't written very professionally:

    "To fully activate your account, and to start sending awesome emails you’ll need to update your mail platform, you'll need to:"

    1 vote
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  10. Flag for including signature in replies

    Might be pretty awesome if there was a flag we could include that would be parsed to make the reply show contact details.

    Example:

    Prospect e-mails me, "Hey, I'd love to talk about buying your stuff -- can you send me your contact info?"

    Me: "Sure! I've included all of my contact information in my signature, courtesy of Black Pearl; you're welcome to call me any time! ###ADDSIGNATURE### "

    13 votes
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  11. 4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Offer Disclaimer Snippets and Tiles

    It would be great to have templates for various disclaimers, and to give a user the option to compound and edit them. For example, legal disclaimers and a save a tree reminder. Furthermore, the disclaimers should have placeholders for the recipient and the sender. One textbox / paragraph for a disclaimer is just too less.

    3 votes
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  13. light design after 1st reply

    I rarely initiate emails with clients 9 out of 10 times I am replying back to them so I would like if there is a way to allow the full template to show on the inital reply and any additional replies get the light design (no images). I understand if this is not possible but figured I could ask.

    24 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Reseller Programme

    Being a visual communications company I would like to integrate Blackpearl into my clients overall brand strategy and wonder if there is a possibility of developing a Reseller Programme.

    2 votes
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  15. Add feature to export click stats

    an option with the analytics to be able to export the raw click and open data for any of the reports.

    2 votes
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  16. 31 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. 4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Nick responded

    Absolutely. This is a planned development which we expect to roll live in next 60 days.

  19. 20 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Nick responded

    Hi. Currently we do not do full branding on replies and forwards as that can be a visual nightmare! It is a good point having just basic signature details on replies and forwards. We have put this into our development schedule and will keep you posted on progress. Thanks

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